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Privacy Policy

Chantilly LLC
Privacy Policy
Effective Date: 3/31/2026, Last Update 3/31/2026 (Updated SMS Messaging Process)
Version 3.31.2026

This Privacy Policy describes how Chantilly LLC ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from our website (the "Site") or use our services, including booking rentals, memberships, and scheduling. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect:
We collect several types of information from and about users of our Site and services, including:

Personal Information: This may include your name, address, email address, phone number, payment information (credit card details are processed by our secure payment processor and not stored by us), date of birth (if needed for memberships or specific rentals to validate adults age 18 or older), and any other information you voluntarily provide to us.

Usage Information: We collect information about how you use our Site, such as the pages you visit, the links you click, the time you spend on certain pages, and other actions you take on the Site. This may include your IP address, browser type, operating system, and referring website.

Booking Information: When you book a rental, we collect information about the date, time, duration of the rental, the type of rental space or equipment, and any other relevant details related to your booking.

Membership Information: If you become a member, we collect information related to your membership, such as the membership type, company information, payment information, certification of insurance (COI), and other critical information to ensure members can be verified, have adequate insurance and protect the safety of the studio members who utilize it.

Scheduling Information: If you use our scheduling tools, we collect information about your scheduled events, including dates, times, event types, and provide access to our physical access control systems to ensure safe access for members and their guests.
 

Phone Number and Communication Preferences

When you book an appointment, purchase a membership, or contact Chantilly Studios for support, we collect your mobile phone number and communication preferences. This information is used solely to send you service-related communications, including appointment confirmations, appointment reminders, membership notifications, scheduling changes, and customer support responses.



How We Use Your Information:
We use your information for the following purposes:

Providing and Improving Services: We use your information to process your bookings, manage your memberships, facilitate scheduling, provide customer support, and improve our Site and services.

Communication: We may use your contact information to send you booking confirmations, updates about your rentals or memberships, essential announcements, marketing materials (with your consent, where required by law), customer surveys, and respond to your inquiries. You can opt out of marketing communications at any time.

Payment Processing: We use your payment information to process payments for rentals, memberships, and other services.

Legal Compliance: We may use your information to comply with applicable laws and regulations.Analytics: We may use usage information to analyze how our Site is being used and identify improvement areas.

Sharing Your Information:
We may share your information with the following third parties:

Service Providers: We may share your information with third-party service providers who assist us with payment processing, website hosting, data analytics, email marketing, and other services. We require these service providers to protect your information and only use it for the purposes we specify.

 

Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that disclosure is necessary to protect our rights or the rights of others.

Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.Your Choices:

Access and Correction: You may access and update your personal information by contacting us.Marketing Communications: You can opt out of receiving marketing communications from us by clicking the unsubscribe link in our emails or contacting us directly.

Cookies: You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.

Data Security:We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

Children's Privacy:Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child under 13 has provided us with personal information, please contact us at info@chantillystudios.com.
 

SMS and Text Messaging

Chantilly Studios uses your phone number to send transactional and service-related text messages through our messaging platform. These messages may include appointment booking confirmations, appointment reminders, membership welcome notifications, rescheduling updates, and responses to support inquiries. Messages may contain links to our online booking system at https://www.chantillystudios.com/book-online and our business phone number (774) 415-0077 for direct support.
 

We do not use your phone number for marketing, promotional, or advertising purposes unrelated to your booked services or membership. Your phone number and personal information will not be sold, rented, shared with, or disclosed to third parties for their marketing purposes.

Consent and Opt-In:

How We Obtain Consent
 

We obtain your express consent to receive SMS messages at the time of service booking, membership enrollment, or when you contact us for support. Consent is collected through one or more of the following methods:

  • Providing your phone number and agreeing to receive text messages during the online booking process at www.chantillystudios.com

  • Providing your phone number and verbal consent when booking by phone at (774) 415-0077

  • Texting the keyword START or SUBSCRIBE to (774) 415-0077

  • Replying Y to a membership welcome message to confirm continued notifications

Consent to receive SMS messages is not required as a condition of purchasing any service or membership from Chantilly Studios.

Opt-Out and Communication Choices:

Your Rights and Choices
 

You may opt out of receiving SMS messages from Chantilly Studios at any time by:
 

  • Replying STOP to any text message you receive from us

  • Replying N when prompted in a membership welcome message

  • Contacting us directly at (774) 415-0077, or 

  • Emailing us at your-email@chantillystudios.com
     

Upon receiving your opt-out request, we will confirm your removal and cease sending SMS messages within a reasonable timeframe. Opting out of SMS notifications does not cancel your appointment or membership.

Data Retention and Security:

Message Records and Data Retention
 

We retain records of your consent, communication preferences, and messaging history for compliance and service purposes. Phone numbers and consent records are stored securely in our booking and messaging systems. You may request deletion of your personal information by contacting us at (774) 415-0077 or info@chantillystudios.com.


Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. We will post any changes on this page and encourage you to review it periodically, and we will also send policy updates to members when they change.

Contact Us:
If you have any questions about this Privacy Policy, please contact us at:

Chantilly LLC
36 Cordage Park Circle Suite 229
Plymouth, MA 02360
https://www.chantillystudios.com
info@chantillystudios.com
+1 (774) 415-0077​

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